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Services Provided

A next-gen mobile platform powering real-time queues, faster service, and unmatched customer convenience across locations.

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Mobile App

Development

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UI/UX

Redesign

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Custom API

Development

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Cloud

Infrastructure

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About Enqueue

We built Enqueue to handle scale with ease, managing 50K+ daily orders across 200+ active outlets with an uptime of 99.9%. The native apps (Swift and Java) and a Node.js and ReactJS backend deliver real-time sync, instant payments, and zero missed queues.

The Mission & the Make

To redefine how businesses manage queues by delivering real-time, reliable, and intuitive digital experiences that reduce wait times and boost customer satisfaction across every location.We aim to make every customer interaction seamless, from order to fulfillment, through smart, connected technology.

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Country

Saudi Arabia

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Industry

Food & Beverage / Retail

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Work Duration

8 months

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Team Composition

9-Member Design & Engineering Team

From Queues to Quick Wins

From Queues to Quick Wins

Reduce average customer wait times by over 40%.

Manage multi-location kiosks through a unified dashboard.

Integrate secure payment processing and verification APIs.

Ensure scalability to support thousands of concurrent users.

Real Queue Challenges

Peak-Hour Load Management

Peak-Hour Load Management

Handling thousands of concurrent orders demanded real-time performance without lag or downtime.

Multi-Location Synchronization

Multi-Location Synchronization

Coordinating kiosks across different outlets required flawless data sync for orders, menus, and user activity.

Secure Digital Transactions

Secure Digital Transactions

Integrating Hyper Pay and verification APIs called for uncompromising payment security and reliability.

Seamless Cross-Platform Experience

Seamless Cross-Platform Experience

Delivering smooth, consistent performance on both Android and iOS required rigorous optimization and testing.

Unique Solutions We Delivered

We engineered Enqueue to streamline multi-location queues, optimize order flow, and ensure real-time performance for customers and vendors across Android and iOS.

Optimized Queue Management

Optimized Queue Management

Unified Kiosk Dashboard

Unified Kiosk Dashboard

Secure Payment Processing

Secure Payment Processing

Cross-Platform Reliability

Cross-Platform Reliability

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Breaking Down the Process

Research

Research

Design

Design

Development

Development

AI Integration

AI Integration

Deployment

Deployment

Stats That Tell the Story

Average Wait Time Reduced

Average Wait Time Reduced

40%

Kiosks Managed

Kiosks Managed

50+ Across USA

User Satisfaction Rate

User Satisfaction Rate

97%

Real-Time API Response

Real-Time API Response

<1.5s

The Tech Stack Powering Enqueue

Frontend
Backend
Cloud
Integration
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ReactJS

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Java (Android)

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Swift (iOS)

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Node.js

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My SQL

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AWS EC2

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Amazon S3

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Cloudflare

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Firebase

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Google APIs

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Twilio

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Slack

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Confluence

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JIRA

The Word On Us

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We struggled with inefficient workflows before AppVerticals stepped in. Their team helped us organize processes, reduce errors, and made the platform noticeably easier for our team to use daily.

Product Engineering Lead

Enqueue
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